The fine print, kept kind

1.This agreement

These Terms of Sale and Use ("Terms") are an agreement between you and Traffic Kings Holding Co. ("we", "us", "our"), which operates A Little Santa Magic at alittlesantamagic.com (the "Site"). They cover your use of the Site, our help center, our support assistant and everything you buy from us.

By placing an order or using the Site, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Site.

2.Who can order

• You must be 18 or older and able to enter a contract to buy from us or use the Site.
• Our products are ordered by grown-ups (parents, guardians, grandparents and other family) for a child. Children should not use the Site, fill in our forms or contact our support assistant. A child may enjoy the finished letter, video and call with a grown-up.
• If you order for a child who is not your own, you confirm that the child's parent or legal guardian is happy for you to do so, and you agree to the extra steps in section 8.

3.What we sell

Every product is digital and made to order for one named child. Nothing is mailed.

• Personalized letter from Santa, $9.95: a letter as a PDF you can save and print, plus an MP3 of Santa reading it aloud in an AI-generated voice.
• Personalized Santa video, $14.95: a lip-synced video of an AI-generated Santa who says your child's name and mentions the details you share. You can watch, download and share it.
• Santa phone call, $19.95: Santa's AI voice calls the number you give us at the time you choose, asks what your child is hoping for and talks about their list. Nothing your child says is kept. See section 7.
• Two together: letter and video $19.90; letter and call $24.90; video and call $24.90.
• All three, $29.95: the letter, video and call together. Bought separately they would be $44.85, so you save $14.90.
• Extras, where offered, are shown with their price before you buy.
• One child per order. Each order is for one named child.

Prices are in US dollars and are shown on the Site and at checkout before you pay. There are no added fees. Any sales tax is shown at checkout.

4.AI-generated content: what to expect

• Santa is a character, and his voice, face and words are generated with artificial intelligence. The Santa in our videos is a digital, AI-generated performer, not a real person. The Santa on the phone is an AI voice agent, not a live person.
• We write from what you tell us. Your letter, video script and call are created by AI tools from our templates plus the details you enter. AI can make mistakes, use odd phrasing or mispronounce a name. That's why you see everything first, and why the Santa Promise lets you fix it free.
• Please review it. Your letter and video appear on your private Santa page as soon as they're ready. Watch them before showing your child.
• Keep it magical, keep it safe. Santa won't promise specific gifts, ask your child for personal information or ask them to keep secrets. Calls happen in real time, so a grown-up must be there.

More detail is on our AI and partner disclosures page.

5.Ordering and payment

• Payment. You pay by card through our payment processor, Stripe. We never see or store your full card number.
• One-time charges. Every purchase is a single, one-time charge. There is no subscription, no free trial that turns into a paid plan and no automatic or recurring charge.
• When your order is accepted. Your order is accepted when we email your order confirmation. If we can't fulfill an order (for example, because of a pricing error), we'll tell you and refund it in full.
• Tell Santa about your child. After you pay, we ask for your child's first name and a few happy details. We start making your items as soon as you submit that form.

Gift one for a friend

• Price. After an order you can send another family's child a personal letter from Santa for $4.98 (half the $9.95 letter price). Only the letter is discounted: a friend gift with the video or call costs the normal combination price ($19.90 for letter and video, $24.90 for letter and call, $29.95 for all three).
• What your friend gets. You enter only your friend's name and email, your name and an optional note. We email your friend a private link, and they tell Santa about their own child. The gift is then their order, with the same free remakes, delivery and support; we never share their child's details with you.
• Unused gifts. We remind your friend a few times. If they don't use the gift by December 26, we refund it to your card automatically and email you. You can also ask Santa's Helper to refund a gift that hasn't been used yet. Friend gifts are sold until December 23.
• Your friend's email is used only to deliver the gift and its reminders, never for marketing unless they choose to sign up.

The free letter

• One per family. The free letter is one per email address and household. We may limit, pause or end free letters at any time, for example when a daily limit is reached.
• Our emails. By requesting a free letter you agree to receive our emails, including Santa updates and offers. You can unsubscribe at any time with the link in every marketing email.
• No card, no obligation. The free letter costs nothing and needs no card. The free letter is the PDF letter only. Anything you add later, like Santa reading it aloud as an MP3 ($4.99), the video or the call, is a separate one-time purchase shown with its price before you pay.

The free video

• One free gift per family. The free video is one per email address and household, and it takes the place of the free letter: each email gets the free letter or the free video, not both. We may limit, pause or end free videos at any time, for example when a daily limit is reached.
• Our emails. By requesting a free video you agree to receive our emails, including Santa updates and offers. You can unsubscribe at any time with the link in every marketing email.
• No card, no obligation. The free video costs nothing and needs no card. It is a short personalized video from an AI-generated Santa, with "AI-generated Santa" on screen. Anything you add later, like Santa's personal letter or a phone call, is a separate one-time purchase shown with its price before you pay.

6.Saved card and one-tap extras (optional)

Checkout does not save your card. If you saved a card on an earlier order:

1. Stripe stores your card. You authorize us to charge it only when you tap a button that shows the item and its price on our thank-you page, your private Santa page or our help center.
2. Each tap is a separate, one-time charge for the exact item and price on the button, plus any tax shown. We email a receipt every time.
3. We will never charge your saved card on a schedule, for a subscription or without a tap from you.
4. This permission ends on January 31, 2027, when we remove saved cards. You can end it sooner with "Remove my saved card" on your Santa page or by emailing help@alittlesantamagic.com.
5. If we ever want to use your saved card differently, we'll ask you again first.

Extras are covered by the Santa Promise in section 9.

7.The Santa phone call

Your consent

When you book a Santa call, you ask us to call the phone number you provide, using an AI-generated (artificial) voice, in the time window you choose. You confirm that you are the account holder or regular user of that number (or have their permission), that the child is your child or their parent or guardian has agreed, and that a grown-up will be with the child when Santa calls. You tick a box to give this consent, and it is never pre-ticked.

What happens on the call

• The call starts with a short message for the grown-up who answers. It says this is the Santa call booked through A Little Santa Magic, that Santa's voice is AI-generated, and asks whether the child is ready. If the answer is no, or nobody responds, Santa doesn't start.
• Santa greets your child by first name and chats for about 3 to 5 minutes, then says a warm goodbye.
• Santa may ask what your child is hoping for this Christmas, but we don't capture, store or send you anything your child says on the call, and nothing your child says is kept.
• The call contains no advertising and no sales offers.
• If nobody answers, we try once more a few minutes later. If that fails, we email you a link to pick a new time. We make no more than 3 call attempts per order unless you reschedule.
• We call only between 9:00 a.m. and 8:00 p.m. in the called phone's local time, using the stricter of the time zone you chose and the phone number's area code, even if a different time was selected.
• If we reach voicemail, we don't leave Santa's message. We may leave a short note saying A Little Santa Magic will try again, with our support email.

No recording

Santa's calls are not recorded and we don't keep a transcript. Our call system listens in real time only so Santa can reply. We keep only call logistics, such as the time, the number called, whether it connected and how long it lasted.

Caller ID

Santa calls from (702) 659-8066, a US number registered to us. Some phones show "Santa Magic" if you save the contact card we email you; others show only the number. Calling that number back plays a short message identifying A Little Santa Magic and how to reach us.

Changing, cancelling or stopping calls

You can change the time or number, or cancel the call, on your Santa page or by emailing help@alittlesantamagic.com up to 1 hour before the call window starts. A new phone number needs fresh consent. If anyone asks us during a call, or by calling the number back, not to call again, we stop at once.

Calls we can't complete

If the call can't connect after a retry and we can't find a new time that works, or a phone carrier blocks the call, we refund the call (section 9).

8.Orders by grandparents and other family

• You may ask us to send delivery emails to the child's parent or guardian. Please only give us an email address or phone number the parent has said you may use.
• Calls ordered by someone other than the parent: before any call, we email the parent a short confirmation link. The parent must confirm the phone number, the time and their consent. Santa doesn't call until the parent confirms. If the parent hasn't confirmed 2 hours before the call window, we won't call, and we refund the call.
• Emails we send to a parent on your behalf contain no advertising, and we never add the parent's address to a marketing list.

9.The Santa Promise: remakes and refunds

• Free remakes. A misspelled or mispronounced name, a wrong detail, or something that just doesn't feel right: tell us through "Fix a detail" on your Santa page or at help@alittlesantamagic.com and we remake it free. Remakes are free, as many times as it takes. Our AI helper (chat at /help, or phone (702) 819-6367) can remake it on the spot, and our team is alerted for anything it can't resolve.
• Cancel before we make it. If you haven't submitted your child's details yet, you can cancel your order for a full refund by emailing us.
• No refunds once created. Because every letter and video is made for one child, we don't refund an item once it has been created, except as below or where the law requires.
• Refunds for anything we don't deliver. If we can't deliver something you paid for (for example, Santa's call can't connect after a retry and a reschedule, a parent doesn't confirm a call in time, or a video can't be produced), we refund that item.
• Refunds on combined prices. If an item you bought at a combined price (two together, or all three) is refunded, you get back that item's share of the price you paid, split in proportion to the standalone prices. For example, a refunded call from the all-three bundle returns the call's share of the $29.95 bundle price, which is $13.32 ($19.95 of $44.85), and you keep the letter and video.
• Duplicate charges. Charged twice by mistake? We refund the duplicate right away.
• How refunds are paid. Refunds go back to your original card through Stripe. Your bank may take 5 to 10 business days to show them.
• Talk to us first. If a charge looks wrong, please email us before disputing it with your bank so we can fix it quickly. This doesn't limit any rights you have with your card issuer.

Nothing in the Santa Promise limits rights you have under consumer protection laws that can't be waived.

10.Delivery

• Letter and video appear on your private Santa page after you submit your child's details, and we email you the link. The letter is ready in under a minute. The video is usually ready within 15 minutes, because lip-syncing Santa's video takes about 10 minutes. Times are estimates. If the video takes longer, you'll see a "Santa is still recording" message and we'll email you when it's ready.
• If our video system is temporarily unavailable, we may deliver a version without lip-sync first. You can then ask for the lip-synced remake free when it's back.
• Delivery is complete when the item is available on your Santa page and we've emailed the link to the address you gave us. Please check spam and promotions folders.
• Your Santa page link is private. Anyone with the link can view your items, so share it only with people you trust. Ask us any time and we'll switch a link off.
• Download what you want to keep. Your files stay on your Santa page for 60 days after delivery, then we delete them along with your child's details (see our Privacy Policy).

11.Your information and your child's

We collect only what we need to make and deliver your order. We delete your child's details and the files made for them 60 days after delivery, or sooner if you ask. Please don't enter a child's last name, home address, school, photos or sensitive information (like health details) into our forms. See our Privacy Policy.

12.Acceptable use

You agree not to:

• enter information about a child you have no right to share, or use our products to frighten, embarrass, bully or harass anyone;
• request content that is sexual, violent, hateful, discriminatory or threatening, or that is about a real person other than the child;
• ask Santa to deliver messages about serious matters (like illness, death, divorce or discipline) that need a grown-up's care;
• use our products to impersonate anyone, to make anyone believe they are talking to a real person, or for any deceptive or unlawful purpose;
• give us a phone number you're not allowed to use, or request a call to anyone who hasn't agreed to it;
• resell our products, or use our Santa character, voice or video commercially;
• scrape, reverse engineer, overload or interfere with the Site, our support assistant or our call system, or try to extract our AI instructions or other customers' information.

We may refuse, pause or cancel any order that breaks these rules. If we cancel an order before creating anything, we refund it.

13.Ownership and license

• We and our licensors own the Site, the A Little Santa Magic brand, and the Santa character, voice, artwork, templates, music and software.
• When you buy an item, we give you a personal, non-commercial license to keep, print, play and share it with family and friends, including on personal social media.
• You keep any rights you have in the details you give us, and you let us use them only to make, deliver and support your order.
• We don't use your child's details, letters, videos or calls to train AI models, and we don't allow our service providers to do so.

14.Our support assistant

Help center chat and first email replies are handled by an AI support assistant. It can find your order after you verify your email, resend files, remake items and change call times. There is no human support queue: for anything it can't resolve, our team is alerted and replies by email. It will always tell you it's an AI if you ask.

15.Partner keepsakes

Some keepsakes, like ornaments and storybooks, are sold and shipped by other companies. When you click through to a partner, you buy from that partner under its own terms and privacy policy, and it handles shipping, returns and customer service. We earn a commission if you buy through our links, at no extra cost to you. We never send your child's details to partners.

16.Disclaimers

• We work hard to make every order delightful, but our products are provided "as is". We don't promise that any item will be error-free, that a call will connect on any particular network or that the Site will always be available.
• Santa is a fictional character for entertainment. Nothing Santa says is advice of any kind.
• To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Some states don't allow these disclaimers, so they may not apply to you.

17.Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, and our total liability for any claim about the Site or an order is limited to the amount you paid for that order. These limits don't apply where the law doesn't allow them, such as for fraud.

18.Indemnity

If you break these Terms or the law (for example, by giving us a phone number or information you had no right to share), you agree to cover our reasonable losses and costs from resulting claims, to the extent the law allows.

19.Governing law and disputes

• Talk to us first. Most issues are solved quickly. Before starting any claim, email help@alittlesantamagic.com describing the issue and what you'd like us to do, and give us 30 days to put it right.
• Governing law. These Terms are governed by the laws of the State of Nevada and applicable US federal law, without regard to conflict of law rules. If your state's consumer protection laws give you rights that can't be changed by contract, you keep them.
• Where disputes are heard. Any dispute we can't resolve informally will be decided in the state or federal courts located in Clark County, Nevada. Either of us may instead bring an individual claim in small claims court where you live.
• Time limit. To the extent the law allows, any claim must be brought within one year after it arises.

20.Changes and other terms

• We may update these Terms. The version that applies to an order is the one shown when you placed it.
• If any part of these Terms can't be enforced, the rest still applies. If we don't enforce a term right away, we can still enforce it later.
• These Terms and our Privacy Policy are the whole agreement between us about the Site.
• You may not transfer these Terms. We may transfer them to a business that takes over A Little Santa Magic, with notice to you.
• Events beyond our reasonable control, such as outages at phone carriers or cloud providers, may delay delivery. The Santa Promise still applies.

Text message program

• A Little Santa Magic texts: if you opt in, we send recurring automated marketing texts with reminders and offers to the mobile number you give us. Consent is not a condition of purchase.
• Message frequency varies, up to 4 messages a month. Message and data rates may apply.
• Reply STOP to cancel at any time; you'll get one message confirming you're unsubscribed. Reply HELP for help, or email help@alittlesantamagic.com.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile number is handled as our Privacy Policy describes; we never share it or your consent with third parties for their marketing.

21.Contact us

A Little Santa Magic, operated by Traffic Kings Holding Co.
7500 W Lake Mead Blvd #9-463, Las Vegas, NV 89128
Email: help@alittlesantamagic.com
Santa's calling number: (702) 659-8066 (plays a message about us; for help, please email)

More ways to reach us are on our contact page.